The updated 1BuilderMedia Marketing Privacy Notice goes into effect on June 07, 2024 


1BuilderMedia Marketing, Inc. and its worldwide affiliates and subsidiaries

(collectively “1BuilderMedia Marketing”, “us”, “we”, “our”) are committed to protecting your privacy while providing you with a positive experience on our website and in using our products and services.

This Privacy Notice (“Notice”) explains our privacy practices and provides information on how and why we collect, use and share your personal information through our interaction with you in relation to our products and services, when you visit our websites, and associated sub-domains (“Website“), when you use our desktop, IP desk phone, mobile applications, our integrated business apps or our lab solutions (“Apps“) or when you use our cloud communications and collaboration solutions (“Services“). The Notice also describes choices that may be available to you regarding use, access, deletion and correction of your personal information.

Additional information on our personal information practices may be provided in supplemental terms and conditions, supplemental privacy statements, or notices provided prior to or at the time of data collection.



How are we obtaining consent to send SMS messages?

Mobile carriers require businesses to obtain consent before sending any SMS messages to their recipients. Sending text messages to customers, partners, or employees requires permission first. We utilize:

  • Conversational messages

    are back-and-forth conversations between individuals with no automated responses involved. If the consumer initiates the conversation, consent is implied. Otherwise, you can get verbal consent or written consent (ex., website intake form with language on SMS consent) for these types of messages. You don’t have to include opt-out keywords in sample messaging.


If a customer messages you first, you have their permission to reply and continue a text back and forth. However, if you want to send them informational or promotional messages later, then you need to ask for their consent again. Giving you permission to text them back and forth doesn’t count for the other two messaging types. This means you don’t need to include an opt-out keyword in any messages.
For example, if you own a flower shop and meet a customer interested in flowers for their wedding, you can ask them to text you to discuss details. When they text you at the number you gave them, the customer permits you to talk about that specific topic.
However, if you want to send reminders about upcoming specials or advertisements, you must obtain their consent again and document it. This means written consent that you document and track.




Personal Information you actively provide to us or we collect from third parties, business partners, other users, and service providers, or which is publicly available

Your contact information/Identifiers: Name, username, email address, phone number, identity documents, IP address, and any other identifiers a user provides when accessing or using the Apps or Services.

Your payment information: Billing name, address, and credit card or other payment information.


Other information: Social media profiles, LinkedIn URLs, custom profiles and any other information about you that you may voluntarily provide or any information about you that may be publicly available.

Personal information we collect through your interactions with: 1BuilderMedia Marketing; our Websites; Apps and Services as a user or a participant

Account information:

Account holders’ usernames and account numbers, 1BuilderMedia Marketing phone number, language preference, title, department.

Information about your use of non-1BuilderMedia Marketing Services through integrations with our Websites, Apps and Services or otherwise:

Social media account information, single-sign-on service tokens, Google/Apple/Microsoft sign in tokens.

User content:

Files, any content of communication in any format (including but not limited to documents, SMS, pictures, transcripts, notes, recordings, voicemails, etc.) or other information you or another user or participant upload, provide, grant access to or otherwise implement. *Note that users and participants control the content that they provide, and it may include any category of personal information.

Service Usage Data:

Device information (such as IP address, ISP, device and operating system type, operating system and client version, client version, type of microphone or speakers, and other related information)

System logs, including usage logs, backend logs, client logs Internal feature usage analytics

Cookie identifiers

Traffic data about the communications that take place through our platform (such as chat, video conferencing) which include, network monitoring data, and call detail records produced by a telephone call or other telecommunications transactions. The call detail record contains various attributes of the call, such as time, duration, completion status, source number and destination number.

Quality of Service data

Fraud and threat analysis data

Connection type and related information (e.g., connected over WiFi)


Geolocation information:

Information about where you are located when using the Services.

SMS messages:

Content of blocked SMS messages that violate our spam rules.

Inferred or derived data:

Inferred or derived data may include a summary of information included in recorded content processed by conversational intelligence. Users and participants control the content they provide.

Your communications with us:

Surveys, voice and video calls and related recordings and transcripts, emails and messages, interactions with chatbots available as part of our Services or Websites, etc.

Other information:

Any personal information that a user or guest voluntarily provides through their use of the Services, including synchronizing contact information, or through integrations with other applications.


We use your personal information for the following purposes, to: Communicate with you; Verify your identity to prevent fraud in compliance with applicable law; Create your account; Provide you with 1BuilderMedia Marketing Services including respond to your requests for support; Develop and improve the 1BuilderMedia Marketing Services; Manage your order and our customer relationship; Market and advertise our Services; Perform surveys; Provide internal training and ensure quality assurance; Improve and optimize your interactions with our teams; Connect you to and optimize your experience using our Website, Apps, and Services; Provide customers dashboards and reports; Conduct fraud and threat analysis and, detect and prevent spam or unlawful or abusive activity or other violations. Monitor performance of our data centers and networks; Conduct analytics to improve 1BuilderMedia Marketing’s Website, App and Service performance; Personalize your experience with our Websites, Apps and Services; Comply with applicable law including those regulating call detail records; and Perform billing for our Services.

We may use artificial intelligence, machine learning, or other similar technology to provide, maintain, support, and improve our Services and our interactions with you.

Lawful basis for processing personal information (EEA, Switzerland and UK only)

When we collect personal information about you in connection with offering our Website, Apps or Services within the European Economic Area (EEA), Switzerland and the United Kingdom (UK), our lawful


basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

We will normally collect personal information from you where we need the personal information to perform a contract with you (e.g., when you order a Service), or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms (e.g., to market and provide our Services). In some cases, we may also have a legal obligation to collect and process the personal information in question (i.e. Service Usage Data) or we may process your personal information where we have your consent to do so. You may withdraw your consent at any time as instructed in the communications or in the Apps or Services, or by contacting us as explained below.

Limited Use for APIs

1BuilderMedia Marketing’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.




We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you.



We may share and disclose your personal information (as identified in the section What Personal Information We Collect) solely for legitimate business or legal purposes as described in this Notice and in accordance with applicable law, with the following third parties:





We provide you with the opportunity to access, review, modify, and delete your personal information that we process.

Requests from End Users regarding personal information we process on behalf of our Customers as a Data Processor or Service provider

We provide our Services and Apps as ordered by our customers and in that context, we act as data processor or service provider on behalf of our customers. In particular, when processing the content of communications such as voicemails, faxes, recordings, etc., in connection with our Services, we do so on behalf of our Customers and in accordance with their instructions as a data processor or service provider. This means that if you believe 1BuilderMedia Marketing may have collected or stored personal information about you on behalf of a 1BuilderMedia Marketing customer as a data processor or service provider or if you wish to access, review, modify or delete any content of your communications, under applicable law or otherwise, you should direct your request to that Customer.

Your Privacy Rights as an EEA/UK/Swiss Resident




Your Privacy Rights as a Resident of Certain U.S. states

The rights described in this section apply only if you are a resident of a state within the United States that has an applicable and effective privacy law providing for the below rights.


We will not share your personal information with third parties for the third parties’ direct marketing purposes.

We will verify your request using your name and email. Depending on the nature of your request, we may need additional information to verify your identity. You may authorize an agent to make a request on your behalf to exercise your privacy rights under applicable privacy laws.

Certain U.S. states provide the right to appeal 1BuilderMedia Marketing’s denial of an individual rights request.


1BuilderMedia Marketing Customer Proprietary Network Information (“CPNI”) (US account holders only)


Title 47 of the United States Code, as amended by the Telecommunication Act of 1996, protects, among other things, CPNI of customers that have a US account, and regulates 1BuilderMedia Marketing’s use of CPNI.


CPNI is information that relates to a 1BuilderMedia Marketing US customer or end user collected in the course of providing voice services and includes information such as: phone numbers dialed and received by customers; portion of international calls, local or long distance calls; number of phone numbers assigned to an account; precise location of 1BuilderMedia Marketing softphones; average length of customer calls; IP address of


phone or softphone; internet connection, device type, operating system and software information; call detail records, usage data, service plans, and prices paid. CPNI does not include a customer’s basic contact information (such as name, phone number, and address).


1BuilderMedia Marketing collects CPNI while providing telecommunications and interconnected

voice-over-Internet-protocol (interconnected VoIP) services. We use this information for several purposes, including billing and administrative purposes, to prevent fraud and abuse of our services, to provide call location information for public safety and in the provision of emergency services, or to offer personalized offers and services, which you may find valuable, through our agents and affiliates, in compliance with CPNI requirements.


Customers have a right, and 1BuilderMedia Marketing has a duty, under federal law, to protect the confidentiality of CPNI. 1BuilderMedia Marketing personnel are not permitted to access, use, or share any CPNI unless they are authorized and have a legitimate business need to do so. 1BuilderMedia Marketing will not sell, share, disclose, or enable access to CPNI by any third party outside of our own agents and affiliates, except as required by law.


Customers have the right to opt out of 1BuilderMedia Marketing’s use of their CPNI for the purpose of marketing communications-related services, (as defined by the law). The decision to opt out will not affect the 1BuilderMedia Marketing service, however, your consent may enhance 1BuilderMedia Marketing’s ability to offer products and services tailored to your needs. If you wish to opt out from receiving any marketing communications based on our use of your CPNI, you can do so at any time by notifying 1BuilderMedia Marketing using one of the contact methods below. If you do not opt out, your consent will remain valid until you tell us otherwise.


You can opt out through the Administrative Portal or by contacting us at [email protected].


Unsubscribe from our mailing list

You can manage your communication preferences through the following methods:

These choices do not apply to service notifications or other required communications that are considered part of certain Apps and Services, which you may receive periodically unless you stop using or cancel the App or Service in accordance with its terms and conditions.





Keeping your information secure is important to us. We have taken appropriate steps designed to reduce the risk that your personal information may be subject to loss, misuse, unauthorized access, disclosure, alteration or destruction.




We will retain your personal information for no longer than is necessary to fulfill the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.

Where we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.




Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. Specifically, information collected in the European Economic Area (“EEA”) and the UK, may be transferred to and stored on our servers in the United States and Switzerland, and potentially in other countries where our group companies and third-party service providers and partners operate. These countries may have data protection laws that are different to the laws in your country (and in some cases, may not be as protective).

Data Privacy Frameworks (EU-U.S. DPF, UK Extension, Swiss-U.S. DPF)

1BuilderMedia Marketing Inc. complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. 1BuilderMedia Marketing has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. 1BuilderMedia Marketing has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the

EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

Data processed and purposes of data processing


Please see the relevant sections of this Notice, sections WHAT PERSONAL INFORMATION WE COLLECT and HOW WE USE YOUR PERSONAL INFORMATION, for information regarding the data categories processed by 1BuilderMedia Marketing as a controller on our own behalf and the purposes.

As a processor to our customers, 1BuilderMedia Marketing processes personal data that customers choose to submit to the services as customer-generated content, call detail records, usage data, and account information. The purposes for such processing is the provision, maintenance, support, and improvement of the services.

Type of third parties to which 1BuilderMedia Marketing discloses personal data and purposes

Please see the relevant section of this Notice: HOW, WHY, AND WHAT PERSONAL INFORMATION WE SHARE WITH THIRD PARTIES for more information regarding the type of third parties to which 1BuilderMedia Marketing discloses personal data and for what purposes.

Independent Recourse Mechanism

If you have any questions, comments or concerns about this Notice, you may contact us at [email protected]. In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, 1BuilderMedia Marketing commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) and the Gibraltar Regulatory Authority (GRA) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF. Under certain conditions, individuals may invoke binding arbitration through the Data Privacy Framework Panel. For more information, please see Annex I of the EU-U.S. Data Privacy Framework Principles.

Enforcement Authority

The Federal Trade Commission has jurisdiction over 1BuilderMedia Marketing’s compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF).

Lawful Requests for Personal Information

Please see 1BuilderMedia Marketing’s Data Request Guidelines for information regarding how 1BuilderMedia Marketing responds to lawful requests by public authorities for 1BuilderMedia Marketing to disclose personal information.

Individual rights to access and to limit use and disclosure

Please see the relevant section in this Notice HOW WE RESPECT YOUR PRIVACY RIGHTS for information regarding how individuals can exercise their rights to access their personal data and to limit the use and disclosure of their personal data.

Liability for Onward Transfers


In the context of an onward transfer, 1BuilderMedia Marketing has responsibility for the processing of personal information it receives under the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF and subsequently transfers to a third party acting as an agent on its behalf. 1BuilderMedia Marketing shall remain liable under the EU-U.S. DPF Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless 1BuilderMedia Marketing proves that it is not responsible for the event giving rise to the damage.

Standard Contractual Clauses

1BuilderMedia Marketing has taken (i) appropriate safeguards, including adherence to the Standard Contractual Clauses adopted by the European Commission for the transfer of your personal information outside the EEA, the UK and Switzerland to 1BuilderMedia Marketing, and (ii) further technical and organizational measures to ensure that personal information will remain protected in accordance with this Notice and any applicable laws.




1BuilderMedia Marketing does not knowingly provide products or services directly to children under the age of 16, or knowingly collect or solicit personal information from or about children under the age of 16 outside of the school offering, which is subject to the Children’s COPPA notice. If you believe that a child under the age of 16 has disclosed personal information to 1BuilderMedia Marketing outside of the school offering, please contact [email protected].

If you have received a meeting invitation for your child from a teacher or school, or for information regarding how 1BuilderMedia Marketing handles personal data as part of the school offering, please visit: www.1BuilderMedia Marketing.com/legal/childrens-privacy-notice-school-parental-notification.




This Notice does not apply to, nor are we responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Website or Apps link including but not limited to social media sites. The inclusion of a link on the Website or Apps does not imply our endorsement of the linked site or service. You should check the privacy notices of those sites before providing your personal information to them.




Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas is public and may be read, collected, and used by others who access them and may remain on the public forum indefinitely. To request removal of your personal information from our blog or community forum, you can submit a request through our online portal. In


some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We encourage all users to exercise caution when providing personal information in blogs and community forums.




We may update this Notice from time to time in response to changing legal, technical, or business developments. If we make changes to our Notice, we will post those changes on this page in addition to updating the “Last Updated” or effective date at the top of this webpage. If we make material changes, we will notify you either by emailing you or by posting a notice of such changes prominently on this page prior to such material changes taking effect.




If you have any questions, comments or concerns about this Notice, please email us at [email protected].